We fixate on go/no go in this industry. As we should. Go/no go is the pivotal decision point in A/E/C consulting firms’ business where we consider ‘spending or not spending’ our precious overhead dollars to pursue work. It is an important marketing and business expenditure that gives us tangible results like proposals and interviews. In many cases, it is the one place where we burn the most overhead dollars for the fewest, but highest-valued returns: wins. Here are five basic rules and questions to ask for better go/no go decision-making.
1. Be ALL In.
Are you ALL in it to win it? Mentally, we are wired to believe we can do anything and sometimes we can climb seemingly impossible mountains. The whole team must recognize and share the ‘fire in the belly’—the passion and inner drive to take action—when pursuing the win. If everyone from leadership to seller/doer, PM to marketing professional has the fire, then: GO. If even one person has reservations about getting to the top of the mountain, you will likely not get to the top: NO GO.
2. Understand the investment.
Is the investment worth it? These are overhead dollars—if you spend them on pursuits, you have less for everything else overhead. Even if your staff works ‘on their own time’ to get the proposal out the door, there is a heavy cost in terms of employee satisfaction, burnout, and quality of work for deliverables. Every hour, regardless of whether it is a paid hour or not, must be tracked to accurately determine how these investments impact your bottom line.
3. Know your audience.
Do you know at least five selection committee members? Yes, five. And yes, I mean know them – played a round of golf, met them once at a conference, and read their LinkedIn profile is not knowing them. In many cases, selection committees are unknown, so you have to cast a wide net with your client engagement process. If the US Army Corps, District X, is reviewing your SF330, then you need to know 15 or 20 people there. You better be actively engaged in the Society of American Military Engineers (SAME) and take every opportunity to volunteer where they volunteer. You should be meeting with them all, at every opportunity you can find.
4. Know the project.
Why are they doing this project? How will it operate? What exactly are they building? How much money will they spend on it? Every project has dozens of hours of planning, conceptual design, and thought behind it. Most of the time, the initial project hours will be boiled down to a couple of pages (if we are lucky) in the Request for Proposal (RFP) description. If you do not have hours of intelligence gathering on the project, NO GO it. Your competitors do.
5. Know your strengths and weaknesses.
How will you really stack-up against the competition? Join professional organizations with your consulting and contracting peers. You will learn about your competition, teaming partners, and yourselves. In your proposals, as surprising as this may sound, start with the facts. For projects, focus on truly relevant, similar endeavors; the ones where you don’t have to stretch. Include only highly qualified staff; the people you know can deliver the work because you have experienced them delivering great work. Hoping does not earn the precious proposal points; only the tangible, quantifiable facts do.
These are just five basics rules. There are a million more out there. This is go/no go. This is valuable money being spent, in measurable and immeasurable ways. Are you spending it wisely? Please comment and add yours to this string.
About the authors:
Kathryn Ness, CPSM, is a partner in GO Strategies and brings an energy and vitality to the team that significantly promotes the mission of “making everything about marketing and business development easier.” With more than 20 years in the A/E/C industry, Kathryn brings an in-the-trenches perspective for how things work and, more importantly, how things can work better. She has held marketing and business development positions at small, medium, and large firms. Kathryn brings a professional, direct communication style that cuts through endless meetings and discussions and keeps teams on-point. Her sense of humor is balanced with a sense of getting-the-job done. She is an excellent listener and provides creative solutions that work, not abstract theory that sits on shelves.
Frank Lippert, FSMPS, CPSM, is the founder of Go Strategies. He provides strategic pursuit planning, strategic market capture planning, and the creative design and implementation of business development processes to clients throughout the US. Frank is all about helping teams work more effectively and more efficiently with processes, schedules, and tools that keep A/E/C firms’ business development strategy and marketing efforts on track. A good strategy and a focused approach to winning work with your target clients can save time and money, ease frustration, and lead to a happier workplace. Good, healthy, well-thought-out marketing practices lead to better team engagement, long-term marketing staff happiness, and more wins.
Cash is King Webinar
Managing Cash Flow in a Down Economy
Date: Wednesday, August 19th, 12:00pm ET
The average days to collect cash in the AEC industry is between 60 to 120 days. In this web training we will examine the complete project lifecycle to understand how cash flow can be increased when the economy is uncertain. Participants will gain valuable tips to improve cash flow by improving timesheet practices, reducing the billing cycle, and improving client relationships and collection practices.
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