Conversations fuel A&E firms’ success.
Conversations are taking place all day long at A&E firms, yet 75% are the wrong conversations.
Most conversations in your company are killing productivity, utilization rates and ultimately profits.
Did you realize there are only four types of conversations you and your personnel can possibly engage?
That’s absolutely true.
Whether the conversations are between a team member and a prospective client, a team member and a current client, two staff members, a partner and a staff member, a manager and their direct report, there are still only four possible conversations.
And, it’s vital you and your staff understand that three of those four conversations are the “wrong” conversation.
By “wrong” I mean it is not a conversation that drives a desired outcome or brings to resolution an issue that needs resolving.
The Four Conversations is a workplace communication model created in the midst of facilitating a workshop for a client in 2013.
The four conversations are:
- The wrong conversation with the wrong person
- The wrong conversation with the right person
- The right conversation with the wrong person
- The right conversation with the right person
You can probably guess the “right” conversation you should engage in.
It’s the latter, the one at the bottom of the list.
Above the “right” conversation on that list are the other three “wrong” conversations.
You and your personnel need to understand each, and be able to rapidly identify when you are engaged in each, then develop the verbal skills, the self-confidence and the self-esteem to move them towards the “right” conversation, promptly, directly and respectfully.
It’s too much to explain here, so to learn more click the link below to access a recently recorded webinar on the topic:
It will forever change the way you and your team look at the conversations taking place every day in and around your firm.
JOIN THE RAISE YOUR VALUE AUDIOBOOK LAUNCH TEAM
Help us get the audiobook off the ground and you'll receive the following benefits:
- Be among the first to hear the audiobook and give feedback
- Invitation for you and your leadership team to attend an exclusive web training to learn and discuss how to implement the 5-Step RAISE Your Value Formula in your firm
- Up to 20% discount on the RAISE Your Value online workshops for 12 months
- Corporate discounts on bulk orders of books
- Exclusive invitation to join us for our RAISE Your Value Audiobook Virtual Launch Party!
- Invitations to participate in other live and virtual events, workshops, book signings and other educational opportunities
More From the Find the Lost Dollars Blog...
Stop Sabotaging Your Success: Insights from Geostrata Magazine
In a recent article published in Geostrata Magazine by June Jewell, the key challenges and opportunities in the engineering and architectural sectors are discussed, shedding light on why some firms manage to charge high fees and achieve significant profits while...
Mastering the Art of Strategic Pricing: A Guide for A&E Firms
Many A&E firms lack strategic pricing. If you look at proposals from architects and engineers of all disciplines, most firms calculate and present their pricing in a similar way. Focusing solely on acquiring new clients or projects puts them at a disadvantage....
10 Steps to Raise Your Firm’s Value
Raising the perception of your firm's value among clients, employees, and the wider community holds the potential to profoundly transform your organization. This transformation promises several significant advantages. Firstly, it can lead to increased success in...