Find the Lost Dollars Blog
Introducing the Audiobook Version of “RAISE Your Value”
We are thrilled to unveil the latest addition to the "RAISE Your Value" family: the audiobook version! Following the tremendous success of the hard copy release last year, we recognized the need to cater to the busy and dynamic lifestyles of professionals in the...
5 TOP BUSINESS CHALLENGES A&E FIRMS FACE IN 2024
The business environment for A&E firm is changing due to growing competition, fee pressure, technology advances and hybrid work arrangements. Most A&E firms struggle to adapt to the fast pace of change. In working with A&E firms of every size and...
Increase Revenue with no Extra Work in 12 Months: The RAISE Your Value Fee Accelerator Program
We are excited to announce the launch of our new program – the RAISE Your Value $1M Fee Accelerator kicking off in January. This blog post will provide information about the program, the results you can expect to achieve and how you can be one of a small group of...
Strategic Advantage: Harnessing the VQ Assessment for A&E Excellence
In today's competitive landscape, architecture and engineering (A&E) firms face numerous challenges when it comes to differentiating themselves, maintaining profitability, and cultivating a company culture that truly embodies their values. In my newest book, RAISE...
Stop Sabotaging Your Success: Insights from Geostrata Magazine
In a recent article published in Geostrata Magazine by June Jewell, the key challenges and opportunities in the engineering and architectural sectors are discussed, shedding light on why some firms manage to charge high fees and achieve significant profits while...
Mastering the Art of Strategic Pricing: A Guide for A&E Firms
Many A&E firms lack strategic pricing. If you look at proposals from architects and engineers of all disciplines, most firms calculate and present their pricing in a similar way. Focusing solely on acquiring new clients or projects puts them at a disadvantage....
10 Steps to Raise Your Firm’s Value
Raising the perception of your firm's value among clients, employees, and the wider community holds the potential to profoundly transform your organization. This transformation promises several significant advantages. Firstly, it can lead to increased success in...
Training A&E Project Managers for High Financial Performance
We waited ten years for business to be booming again, and now that it is, most of our problems have gone away, right? In reality, we just have different problems, and for some firms, more problems. That is because as we grow and add more people, offices,...
Increase Fees and Achieve Client Goals: Crafting a Win-Win Scope of Services for A&E Projects
As an A&E professional, creating a robust scope of services is a crucial step in establishing strong client relationships, protecting your fees, and fostering opportunities for upselling. The process of defining the scope requires careful consideration, effective...
How to Build Unshakeable Confidence in Your Project Managers
Today’s A&E (Architecture & Engineering) project managers are challenged by staff labor shortages, turnover, client fee pressure and responsibility for tasks they are not trained to do. Some of these responsibilities include: Business Development and...
Maximizing Productivity and Nurturing Talent: Thriving Amidst A&E Labor Shortages
Dealing with an overwhelming workload and severe labor shortages has become an existential threat to A&E firm growth and success. All studies and data show this problem continuing long into the future. However, there are proactive measures that can be taken to not...
A&E Firm Sales Success: The Power of an Effective Sales Process
In the competitive world of Architecture and Engineering (A&E) firms, the sales process is a crucial aspect of success. Securing new projects and clients heavily depends on going after the right projects, managing sales opportunities, and submitting well-crafted...
Kleinschmidt Associates implements a strategic client acquisition and relationship strategy to double in size in a few years.
Success story provided by Jon Christensen, CEO, Kleinschmidt Associates During the past 35 years in the architecture and engineering (A&E) industry I have watched with deep frustration the slow deterioration in the assumed level of prestige and value of our...
Commoditization of the Architecture and Engineering Industry – It’s Time to RAISE Your Value
I am excited to announce the long awaited release of my new book, RAISE Your Value: 5 Steps for Architecture and Engineering Firms to Uncover Hidden Value, Design a Winning Advantage and Charge More. If you experience any of the following situations, you will benefit...
How to Measure Your Culture
Culture is a term that is tossed around quite a lot and used many different ways. While culture can mean a lot of things, it is often considered “squishy” and not measurable. Companies set goals to change their culture and then struggle to determine if they have been...
10 Challenges to Bringing Employees Back to the Office
In my Monday afternoon AEC Crisis Roundtable, I hear similar stories of confusion, anxiety and dismay. The Covid-19 pandemic has created many challenges, among the most complex being how to bring employees back into the office. One leader, Rich, summarized the problem...
How to Prepare for the Next Recession
I don’t know if there will be a recession in 2021. No one does. What I do know is that I have been through at least five difficult economic downturns since starting my business in 1990. And what I witnessed is that some firms were prepared and some were not. Some went...
6 Signs You Don’t Have “Great” Client Relationships
Every leader believes they have great client relationships. And many are counting on their long-term deep relationships with clients to help make it through whatever economic conditions are coming. With uncertainty in the future and an unstable environment no one has...
Ten Business Practices That Won’t Return to Normal
I often hear people say that they are hoping we get back to normal. It feels like there is no normal anymore. Everything we used to take for granted has changed. Simple things like sitting at a restaurant and being served the food of your choice are now exciting, and...
10 Questions to Remove Uncertainty From Your Business
The thing we all have in common right now is that it is difficult to predict the future. In my Monday AEC Crisis Roundtable meetings, the number one concern of A&E leaders right now is uncertainty. Without certainty it is challenging to develop strategy or plan...
10 Key Problems A&E Leaders are Working on This Week
Since this COVID-19 crisis started in March, I have been meeting with about 50 A&E leaders every Monday to discuss the new challenges they are facing in their businesses. I am thrilled at the level of participation, sharing and collaboration taking place in this...
How to Plan a Safe and Healthy Return to Work
We are all dreaming about getting back to normal but the life we knew before March 2020 will never be the same. It wasn’t easy quickly transitioning our teams to work at home and it will take much longer and much more detailed planning to get them back to the office. ...
How to Deepen Client Relationships During the Shutdown
For over 7 years I have been helping A&E firms embrace inbound marketing, remote working and paperless business management. The way people connect, do business, find each other and make money has become digitized over the last ten years. But it took a global...
10 Video Conferencing Best Practices for a Productive Meeting
In 2017 I implemented a policy in my business that we would conduct all meetings on video conference. Having a virtual business for over 30 years with very little in-person meetings, I found video conference to be a much more effective way to have a meeting or...
How to Create Financial Stability Now
The world is in turmoil and the current state of the world will quickly cause financial losses. You may already be seeing signs of an early decline. In times of uncertainty, business often slows to a crawl. Business owners and their clients don’t make decisions in...
Turning Processes to Profits
As a design and construction professional you know that a building is only as strong as its foundation. Without a strong foundation, a building will move and settle over time and have lots of problems. The same principles apply to your business. Processes and...
10 New Truths to Win Employees’ Hearts
Turnover sucks. It can ruin projects, destroy client relationships and infect employees with uncertainty. As we are all exposed to more information, it can be confusing to figure out what employees want and need. What will make them happy? What do you need to do to...
How to Review Your Decade
Happy New Year! Congratulations on another year and decade of growth and expansion! A lot has happened in the world, in the country, in the industry, and I’m sure, for you personally. Most A&E firms are much better off than they were ten years ago. But that...
{Guest Post} 4 KPIS to Track Business Development Success
Is your business development (BD) program successful? Whether you answered yes or no, here’s a question to ponder: how do you know? Two challenges facing professional services firms today are both having an understanding of Key Performance Indicators (KPIs) as well as...
5 Steps to Help Your Project Managers Succeed
Your project managers (PMs) face daily challenges to their success that they are unprepared for. Becoming a PM can feel like moving to a foreign country – everything feels strange and everyone is speaking a different language. PMs today have more demands on their...
{Guest Post} Five basic rules for better Go/No Go decisions in A/E/C industry
We fixate on go/no go in this industry. As we should. Go/no go is the pivotal decision point in A/E/C consulting firms’ business where we consider 'spending or not spending' our precious overhead dollars to pursue work. It is an important marketing and business...
2019 AEC Profitability Summit Attendees Find a Potential $39 Million in Lost Profits
The AEC Profitability Summit is an event developed specifically to help architecture and engineering firm leaders increase profits by focusing on implementing business management best practices. 2019 was our third Profitability Summit and this year we returned to...
How to Get Your Employees to Follow Profitable Best Practices
One of the most frustrating aspects of running a business is getting employees to follow your business processes. Whether it is submitting timesheets late, making mistakes on proposals, failing to respond to clients correctly or failing to get approvals for extra...
Stop Wasting Time! Get Your Employees to Work Smarter (Not Harder)
“According to a McKinsey report, employees spend 1.8 hours every day—9.3 hours per week, on average—searching and gathering information.” Source: http://utrconf.com/top-3-reasons-why-we-spend-so-much-time-searching-for-information/ One of your employees, let’s...
5 Steps to Get Your Leadership Team on the Same Page
Is your executive team on the same page about where your firm is heading? One of the most critical factors to successful A&E business results is being able to make the right decisions that will drive the firm’s growth and profitability. When there is a lack of...
5 Keys to Higher Profits and Happier Employees
You want higher profits and happier employees but getting both may seem impossible. The relationship between firm financial success and employee happiness is not always obvious, but higher profits enable investment in staff and systems that in turn, makes them enjoy...
7 Secret Causes of Scope Creep
Scope creep – that vicious blood-sucker that steals your project profits. When the scope of the work done exceeds what is promised in your contract, and you don’t get more money, you pay for it. It comes straight from your profit margins and can leave a project at a...
Focus on Business Excellence! How A Mid-size Environmental Firm Transformed Their Culture, Teams and Profits
In 2014 Hillmann Consulting, a then 100-person environmental consulting firm based in Union, NJ, found itself on the cusp of growth. They started seeing what many A&E firms experience when transitioning from a small local firm to a mid-size geographically...
The Three Biggest Challenges to Fast Growth in the A&E Firm (and what to do about them)
We waited ten years for business to be booming again, and now that it is, most of our problems have gone away, right? In reality, we just have different problems, and for some firms, more problems. That is because as we grow and add more people, offices, services,...
How to be a Top Tier A&E Firm
The majority of A&E firms will concur that 2017 and 2018 have been stellar years for the industry. Opportunities have been abundant, and economists are telling us that it is likely that the momentum will continue into next year. With this high volume...
QK Finds Lost Dollars with Profit-Enhancing Employee Development Program
“While I have always been concerned for the client, the company, project performance and profits, as an engineer my focus has always been on the technical aspect of the work. This focus on quality and technical excellence will never change. What has changed, however,...
10 Strategies to Boost Employee Retention
The number one challenge stated by our clients right now is hiring and retaining employees. Because finding experienced employees is so difficult in the A&E industry, many firms are getting creative with their compensation plans, benefits, profit-sharing and other...
10 Dirty Secrets of the Best A&E Firms
The Architecture, Engineering and Environmental industry is as hot as it has ever been in my 30-year tenure, yet even when work is booming, I still find even the best A&E firms struggle to meet targets in any given month, quarter or year. So many factors impact...
The Blessing and the Curse of Being So Busy
The Architecture and Engineering industry is busier right now than it has been in a long time. This is great for your firm – right? I talk with at least 5 to 10 A&E firm CEOs a week, and their results are surprisingly mixed. While it is obviously a booming market...
Why Some A&E Firms Make More Money Than Others
Many A&E firms come to me because their profits are too low, not hitting expected targets, and barely enabling the firm to grow. In most cases, their projects are making a profit – just not at the levels expected or needed. The leaders of these firms are...
10 Keys to Increasing Utilization
The employee utilization rate is one of a handful of key performance indicators (KPIs) used by A&E firms to measure the ability of the firm to keep employees working on billable projects.Your employees are your firm's primary asset and...
Over 12 Million Lost Dollars Found at 2018 AEC Profitability Summit
The AEC Profitability Summit is an event developed specifically to help architecture and engineering firm leaders increase profits by focusing on implementing business management best practices. The 2018 Summit, held at the beautiful Eden Roc resort in Miami...
Tolerating Mediocrity – What is the Cost?
When we close our eyes and dream of the ideal business and team of employees, we imagine a world where there are no conflicts, everyone is a top performer, and we never have to give negative feedback. Not all employees are created equal But the reality is that not all...
Why Accountability is NOT a Dirty Word
I was meeting with an engineering client recently that was explaining his firm’s culture. He said, “Accountability is a dirty word around here. We don’t measure anyone or have any consequences because we don’t like to punish people.” That statement stopped me...
How to Strategically Grow and Retain Your Best Clients
Trying to get work in the door can be a challenging process for A&E firms, and many may be missing the easiest opportunity of all. Getting more work from existing clients! You may assume that your clients are giving you all the work they have, but what if they...
6 Steps to Find the Lost Dollars in Your A&E Firm
In my book Find the Lost Dollars: 6 Steps to Increase Profits in Architecture, Engineering, and Environmental Firms, I conclude with a final chapter that outlines the six steps that can guide you towards increasing your firm’s profitability. This article will...
Top Ten Reasons Change Initiatives Fail
Over and over again I have seen major change initiatives fail. In fact, studies show that over 70% of most internal initiatives fail to meet stakeholder expectations. Whether it is implementing a new system, a merger or acquisition, business process improvement,...
5 Ways to Increase Accountability in Your A&E Firm
If there is one issue that I have heard repeatedly in working with A&E firms over the last 27 years, it is the difficulty of getting employees to fully accept responsibility – to be held accountable for their actions and performance. This issue goes so deep, that...
5 Crucial Steps for Project Manager Success
The success of your Project Managers (PMs) can make or break your firm. Right? Considering all of the tasks that the typical project manager is required to perform, it is no wonder that many PMs get frustrated or even lose money! I did an assessment of the typical...
Finding the Lost Dollars™ in Your Civil Engineering Firm Podcast
In today’s post we're sharing a podcast of an interview of June Jewell by Anthony Fasano of The Engineering Career Coach. >> Click HERE to listen Here are some key points discussed in the podcast: Many engineers are more focused on their technical skills,...
3 Estimating Lessons to Boost Project Profits
We have all had projects that for some reason did not meet our financial expectations. Overbudget projects happen for many reasons, including bidding on the wrong projects to begin with, underestimating the number of hours needed to successfully complete the project,...
Time is Money: Improve Your Employee Time Management
Time is more valuable than money. You can get more money, but you cannot get more time. ~Jim Rohn, American Speaker and Author In a professional services business, the expression “time is money” is truly accurate. Your employees’ time is the greatest asset your...
How to Get the Most Value from Investing in AEC Project Management Training
There is a growing trend in the Architecture, Engineering and Construction industries to train project managers (PMs). Reasons include the obvious goal of improved performance – both qualitative and financial. Other reasons are grounded in the many challenges faced by...
Holding Project Managers Accountable for Profitability
While most A&E firms expect their project managers (PMs) to deliver profitable projects, many have not put the appropriate measures in place to ensure that it happens. Accountability at the PM level is often vague and unstructured, which can lead to several...
How Accountable Learning Can Improve Financial Results
In looking where to invest limited dollars these days, it is critical that every penny spent provides a return on investment (ROI) above what other investments could deliver. Every dollar spent on one part of the business takes away investment in...
Using Four Metrics to Analyze Performance of a Professional Services Firm
Sometimes the day to day demands of running a professional services business can be overwhelming, especially for creative and technical entrepreneurs and project managers that do not have a financial background. Trying to stay on top of administrative...