Why Accountability is NOT a Dirty Word

I was meeting with an engineering client recently that was explaining his firm’s culture. He said, “Accountability is a dirty word around here. We don’t measure anyone or have any consequences because we don’t like to punish people.” That statement stopped me in my tracks. No accountability at all? In fact, this large firm (over 500 employees) has no measurements at the individual level. They don’’t even have measurements at the business unit level. The only financial information that is published or reviewed is at the firm level. This caused me to step back and think about how hard it might be to work there. Certainly, there were top performers, mediocre performers and some team members that were bottom performers. But they have no way to figure that out, decide who to bonus or promote, or even figure out who to let go. I believe this is a detriment to the firm, the top performing employees, and even the clients. I had to ask a few questions: Question: Do you want to be the best you can be? Answer: Yes, of course. Question: How do … Continued

6 Steps to Find the Lost Dollars in Your A&E Firm

In my book Find the Lost Dollars: 6 Steps to Increase Profits in Architecture, Engineering, and Environmental Firms, I conclude with a final chapter that outlines the six steps that can guide you towards increasing your firm’s profitability. This article will summarize that chapter, as well as give you some success principles for ensuring that desired changes and improvements do not lose their momentum and die before being implemented. Change is inevitable and necessary in all businesses. If you are not able to adapt to changes in the economy, marketing, technology, and availability of human resources, you will find your profits dwindling, and your ability to retain your most talented employees diminished. So then why do 70% or more of most change initiatives fail? I argue that the foremost reason that A&E firms fail to grow and improve business operations is lack of a detailed strategy and plan to improve. This article will summarize the six steps that can help you start to identify and implement business improvement initiatives to help you find and recover the lost dollars in your business. 1. Calculate your metrics … Continued

How to Get the Most Value from Investing in AEC Project Management Training

There is a growing trend in the Architecture, Engineering and Construction industries to train project managers (PMs). Reasons include the obvious goal of improved performance – both qualitative and financial. Other reasons are grounded in the many challenges faced by firms today to grow and retain staff, and develop future leaders for eventual leadership transition.  There are many different forms of “Project Management Training” being offered in the AEC industry: online training, classes, seminars, bootcamps, etc. Most of what’s offered to your project leaders and management teams is being grouped into this overall bucket of “Project Management Training” but it isn’t all the same and won’t all add the most value to your firm. Project Management Training is a broad term so when you are looking to purchase or sign up for training, it is important for you to first determine what skills you are looking to teach your staff and to understand the different types of training on the market. Not all training is focused on the same skills – some courses teach technical Project Management skills and others will teach Business Management skills. What is it you want to accomplish? What do your managers need to … Continued