Conversations fuel A&E firms’ success.
Conversations are taking place all day long at A&E firms, yet 75% are the wrong conversations.
Most conversations in your company are killing productivity, utilization rates and ultimately profits.
Did you realize there are only four types of conversations you and your personnel can possibly engage?
That’s absolutely true.
Whether the conversations are between a team member and a prospective client, a team member and a current client, two staff members, a partner and a staff member, a manager and their direct report, there are still only four possible conversations.
And, it’s vital you and your staff understand that three of those four conversations are the “wrong” conversation.
By “wrong” I mean it is not a conversation that drives a desired outcome or brings to resolution an issue that needs resolving.
The Four Conversations is a workplace communication model created in the midst of facilitating a workshop for a client in 2013.
The four conversations are:
- The wrong conversation with the wrong person
- The wrong conversation with the right person
- The right conversation with the wrong person
- The right conversation with the right person
You can probably guess the “right” conversation you should engage in.
It’s the latter, the one at the bottom of the list.
Above the “right” conversation on that list are the other three “wrong” conversations.
You and your personnel need to understand each, and be able to rapidly identify when you are engaged in each, then develop the verbal skills, the self-confidence and the self-esteem to move them towards the “right” conversation, promptly, directly and respectfully.
It’s too much to explain here, so to learn more click the link below to access a recently recorded webinar on the topic:
It will forever change the way you and your team look at the conversations taking place every day in and around your firm.
FIND THE LOST DOLLARS TRAINING PROGRAM
Unlock the true potential of your firm's performance
Join the ranks of successful architects and engineers who have benefited from this transformational program, based on the bestselling book by A&E profitability expert, June R. Jewell.
Our program guarantees the following:
- Increase your Win Rate, Utilization and Project Profit Margins
- Hold Your Staff Accountable for Measurable Results
- Set Goals and track Progress
- 10 Hour Self-Paced, Engaging, Fun Format with NO Time Out of the Office
- Earn Continuing Education Credits that produce return on investment
- Pair the training with our Business Management Assessment to really understand where to focus your attention
More From the Find the Lost Dollars Blog...
Increase Fees and Achieve Client Goals: Crafting a Win-Win Scope of Services for A&E Projects
As an A&E professional, creating a robust scope of services is a crucial step in establishing strong client relationships, protecting your fees, and fostering opportunities for upselling. The process of defining the scope requires careful consideration, effective...
How to Build Unshakeable Confidence in Your Project Managers
Today’s A&E (Architecture & Engineering) project managers are challenged by staff labor shortages, turnover, client fee pressure and responsibility for tasks they are not trained to do. Some of these responsibilities include: Business Development and...
Maximizing Productivity and Nurturing Talent: Thriving Amidst A&E Labor Shortages
Dealing with an overwhelming workload and severe labor shortages has become an existential threat to A&E firm growth and success. All studies and data show this problem continuing long into the future. However, there are proactive measures that can be taken to not...